Privacy Policy

Depending on how you interact with us, we may collect:

• Your name, email address, phone number and company name.
• Your city, country, delivery location and contact preferences.
• Details of the containers, quantities, specifications or services you ask about.
• Messages, correspondence and records relating to quotations, orders, delivery and customer support.
• Transaction and invoicing details required to complete a sale. We do not ask you to submit payment card details through this website.
• Limited technical information such as device type, browser type, IP address and website activity that may appear in standard server logs.

We collect information directly from you when you contact us, submit a request, ask for a quotation or enter into a transaction with us.

We use personal information only for relevant business purposes:

• To answer enquiries and prepare quotations.
• To process container purchases and coordinate delivery.
• To verify details and maintain accurate business records.
• To provide customer care and resolve complaints.
• To protect our website, customers and business from misuse.
• To meet accounting, tax, regulatory and legal obligations.
• To send business updates or offers where you have asked to receive them, with a simple way to opt out.

Our processing is based, as applicable, on your consent, steps taken at your request before a contract, performance of a contract, our legal obligations or a legitimate business purpose that does not unfairly override your privacy interests.

We do not sell personal information. We may share only the information reasonably required with trusted parties that help us operate, such as transport providers, professional advisers, technology service providers and payment or banking partners.

We may also disclose information when required by law, a court, regulator or lawful authority, or when necessary to protect people, property and our legal rights. Parties acting on our behalf are expected to keep the information secure and use it only for the agreed purpose.

We use reasonable administrative and technical safeguards designed to protect personal information against loss, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security, so please avoid sending sensitive information that we have not requested.

We retain information only for as long as it is needed for the purpose for which it was collected, to manage our relationship with you, or to satisfy legal, tax, accounting and dispute resolution requirements. When information is no longer required, we take reasonable steps to delete, destroy or anonymise it.

Where a service provider processes information outside Tanzania, we take reasonable steps to ensure the transfer and handling of that information follow applicable data protection requirements.

Subject to applicable law and any lawful exception, you may ask to be informed about our processing, access your personal information, correct inaccurate information, restrict or object to certain processing, withdraw consent, request portability, or ask us to erase information that is no longer required.

To ask us to delete specific information or your account information, use our Data Deletion Request. We may need to verify your identity before acting on a request. We may also retain limited information where the law requires it or where it is necessary to establish, exercise or defend a legal claim.

If you believe your concern has not been resolved, you may contact the Personal Data Protection Commission of Tanzania through its official channels.

Our website and commercial services are not directed to children. We do not knowingly seek personal information from children through this website.

Our website may include links to third party services such as WhatsApp or social media platforms. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

We may update this Privacy Policy to reflect changes in our services, operations or legal obligations. The date at the top of this page shows when it was last updated.

For a privacy question or request, email info@novas.co.tz, call +255 754 693800, or write to NOVAS AGENCY, Plot 1, Block D, Centre Area D, Dodoma, Tanzania.